Right of withdrawal

Note: This return and refund policy describes our voluntary return policy in accordance with the Nu Skin Guidelines. The statutory consumer rights, in particular the statutory right of withdrawal, remain unaffected by this.

You can return unopened products within90 days to us upon receipt and you will be refunded the purchase price.

If you only return part of your order, the refund will be made on a pro rata basis.

💡 Our tip

We will be happy to advise you before you buy - by email, WhatsApp or phone.
This way you can find the right products for you and avoid unnecessary returns - saving time, money and protecting the environment.

🔄 Return

If you have changed your mind, you can return unopened goods within 90 days.

👉 Please note:
As these are hygiene products, only unopened products be taken back.

• The customer shall bear the costs for the return shipment (insured shipment).

⚠️ Complaint

If a product is defective within the warranty period or if there is a complaint (e.g. incorrect delivery), we will of course take care of it.

In this case:

• we forward your complaint to Nu Skin more
• takes over Nu Skin the return costs

📩 Returns - how it works

Please send us an e-mail before each return:
mail@nu-business.life

With the following details:

• Name and address
• Order number and order date
• Products that you would like to return
• Reason for return

👉 You will then receive from us:

• the return address
• a return number, if applicable
• a return label, if applicable

Important:
Please do not return any goods without prior agreement.

💳 Reimbursement

As soon as we have received your return, we will refund the amount via the originally selected payment method.

Please note that the repayment may take a few working days, depending on the payment provider.

ℹ️ Note on Nu Skin

The official guidelines of Nu Skin can be viewed here:
https://www.nuskin.com/content/dam/eu-library/EMEA-legal/return-refund-and-exchange-policy/pdf/return-refund-policy-de.pdf

👉 Please send products not directly to Nu Skin backbut always to us first.
We are your contact partner and take care of the entire process.